Monkey Man Productions Ltd customer privacy

notice

This privacy notice tells you what to expect us to do with your personal

information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

Contact details

Telephone

07946220335

Email

jack@monkeymanproductions.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and

goods, including delivery:

• Names and contact details

• Addresses

• Photographs or video recordings

We collect or use the following information for service updates or

marketing purposes:

• Recorded images, such as photos or videos

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting

and using your personal information. There is a list of possible lawful

bases in the UK GDPR. You can find out more about lawful bases on the

ICO’s website.

Which lawful basis we rely on may affect your data protection rights which

are set out in brief below. You can find out more about your data

protection rights and the exemptions which may apply on the ICO’s

website:

• Your right of access - You have the right to ask us for copies of

your personal information. You can request other information such

as details about where we get personal information from and who

we share personal information with. There are some exemptions

which means you may not receive all the information you ask

for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to

correct or delete personal information you think is inaccurate or

incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete

your personal information. You can read more about this right

here.

• Your right to restriction of processing - You have the right to

ask us to limit how we can use your personal information. You can

read more about this right here.

• Your right to object to processing - You have the right to object

to the processing of your personal data. You can read more about

this right here.

• Your right to data portability - You have the right to ask that we

transfer the personal information you gave us to another

organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our

lawful basis you have the right to withdraw your consent at any

time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and

in any event within one month.

To make a data protection rights request, please contact us using the

contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide

services and goodsare:

• Consent - we have permission from you after we gave you all the

relevant information. All of your data protection rights may apply,

except the right to object. To be clear, you do have the right to

withdraw your consent at any time.

• Contract – we have to collect or use the information so we can

enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service

updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the

relevant information. All of your data protection rights may apply,

except the right to object. To be clear, you do have the right to

withdraw your consent at any time.

Where we get personal information from

• Directly from you

• Third parties:

• Estate agents provide us with information of their clients, whom

have instructed them to sell their house, they provide us with the

clients information so we can make contact to book and complete

our services - photography, videography, aerial photography and

floor plans, depending on the services required. Estate agents

would obtain consent from their client prior to providing us with

their details.

How long we keep information

For all work undertaken, we retain personal information for a maximum of

7 years, solely for tax and accounting purposes, and will not keep it

longer than necessary.

How to complain

If you have any concerns about our use of your personal data, you can

make a complaint to us using the contact details at the top of this privacy

notice.

If you remain unhappy with how we’ve used your data after raising a

complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 05/12/2024